Our mission is to make it easy for organizations and consumers to purchase wholesale quantities of high quality, ethically made, customized sewn goods. In pursuit of a more just world, we employ women in need and when possible use other social enterprises, natural fibers, recycled, organic, or otherwise eco-friendly inputs. Our high quality products achieve an ideal balance between contemporary + classic designs, our team is diverse + spans across continents, and the process is efficient with zero risk to you – our beloved client!
What exactly do you sell, + to whom?
We offer a curated collection of ethically made, wholesale goods ranging from Packaging, Accessories, + Apparel – perfect for small businesses, big businesses, events, + everything in between.
How does the customization work for your Promotional Products line of apparel and accessories?
Our website allows you an online ordering experience that is truly the best of both worlds: we offer sleek product designs already established for a streamlined ordering process, which you can easily customize to reflect your brand via logo, printed fabric or lining, zipper tape colors, + custom tags!
How to create, upload, and confirm your design.
How do I submit my custom print designs?
First, see our Screen Print + Digital Print DESIGN TEMPLATES to make sure you artwork file matches our guidelines accordingly. Then, within the product profile you’re ordering, simply specify what type of print you would like on the product (One Sided/ Two Sided/ All-Over Print) + upload your designs when prompted by clicking the “Choose File” button.
How do I submit my custom tag designs?
Please see our Woven + Paper Hang Tag DESIGN TEMPLATES to ensure your file will fit our requirements. Then, navigate to Tags in our catalog + upload your designs by clicking the “Choose File” button.
What are Pantone Colors?
Pantone is the name brand for the universal color matching system that’s used in the printing industry. Check out our Pantone Color book HERE + choose a shade you love, then we’ll match it!
How to place, modify, or track your order.
Do you offer returns or refunds?
We take pride in ensuring that you love your pieces and would never need to return or refund anything. However, we will gladly replace any products you’re unhappy with! Please email us with any concerns at [email protected] + we’ll reply within 24 hours.
What is a strike-off?
A strike-off is an agreement between you and WORK+SHELTER confirming the design and specifications of your item before it enters production. If anything is missing or not correctly represented on the strike-off, let us know and we’ll fix it to meet your expectations.
Strike-offs at W+S are always provided via photo. If you want to see the physical strike-off in person, we can ship you the sample for a flat $35 shipping fee. Manufacturing will not begin until you approve your strike-off. All lead times on the W+S website account for a 24-hour approval process. If it takes longer than 24 hours to approve your strike-off, your estimated delivery date may be delayed.
Will I get a strike-off for my order?
Absolutely! We will email you the strike-off photos when they are ready. Please review your strike-off carefully. We will not refund products manufactured correctly according to the strike-off.
Can I get a physical sample with my logo/ custom colors/ print?
Sure! If you prefer a physical sample to photos of the strikeoff, that’s no problem. Please just send us an email upon placing your order and let us know that you would like a physical sample, then we’ll send over a separate invoice. Price is $40 for shipping + cost of the product + customization. Keep in mind that making and sending a physical sample can add up to 6 weeks to the overall timeline.
How do I reorder something I have bought before?
Every item you’ve purchased is saved in your Order History. When you login to workshelter.co, navigate to “My Account” where you can view previously ordered items and easily reorder them.
Can you rush orders?
Sometimes, depending on the order status. Contact us with details about your order and timeline and we’ll get back to you. Prices vary according to destination. If you require rush shipping, go ahead and place your online order then we’ll send you a separate invoice for rush production/ shipping charges.
Where is my order?
As soon as your order ships, a shipping notification and tracking number will be sent to the email associated with your account. If you have not received a shipping confirmation, please Contact us.
Can I order more than one product to meet the minimum quantity?
It depends on the products and customization involved. Contact us to have your multi-product inquiry reviewed by our team
I entered my billing address incorrectly. What should I do?
Contact us with the correct address, and we’ll make sure the payment went through.
I’m unable to place my order through the website. May I order via email or phone?
Absolutely. Contact us if you’re having any trouble with the website and we’ll do what we can to help finalize your order.