GETTING STARTED:
What to know about working with us.
What exactly do you sell, and to whom?
We offer a curated collection of ethically made, wholesale sewn goods ranging from packaging, accessories, and apparel – perfect for small businesses, big businesses, events, and everything in between.
How does the customization work for your Promotional Products line of apparel and accessories?
We offer sleek product designs already established for a streamlined ordering process, which you can easily customize to reflect your brand via logo, printed fabric or lining, zipper tape colors, and custom tags.
DESIGNS:
How to create, upload, and confirm your design.
How do I submit my custom print or tag designs?
Please see our Artwork Submission and Brand Identity Guides to read through detailed submission guidelines and tips. For further questions, please do not hesitate to reach out to [email protected].
Can you help me with my designs?
We offer a range of Designer Services to help you with any level of product development, sourcing, and production that you may need. We enjoy recommending our in-house team because they are well versed in our printer and tag vendor guidelines, making for an all around smoother and quicker design process.
What are Pantone Colors?
Pantone is the name brand for the universal color matching system that’s used in the printing industry. Check out our Pantone color book and choose a shade you love, then we’ll match it.
ORDER PROCESS :
How to place and modify your order.
What is a strike-off?
A strike-off is an agreement between you and WORK+SHELTER confirming the design and specifications of your item before it enters production. If anything is missing or not correctly represented on the strike-off, let us know and we’ll fix it to meet your expectations.
Strike-offs at W+S are always provided via photo. If you want to see the physical strike-off in person, we can ship you the sample for a flat $35 shipping fee. Manufacturing will not begin until you approve your strike-off. All lead times on the W+S website account for a 24-hour approval process. If it takes longer than 24 hours to approve your strike-off, your estimated delivery date may be delayed.
Will I get a strike-off for my order?
Yes, we will email you the strike-off photos when they are ready. Please review your strike-off carefully. Once the strike-off is approved and put into full production, the product has been finalized and no further changes can be made.
Can I get a physical sample with my logo/ custom colors/ print?
Yes, if you prefer a physical sample to photos of the strike-off, that’s no problem. Please just send us an email upon placing your order and let us know that you would like a physical sample, then we’ll send over a separate invoice. You are responsible to cover costs of shipping + the product + any customizations. Keep in mind that making and sending a physical sample can add up to 6 weeks to the overall timeline.
How do I reorder something I have bought before?
Every item you’ve purchased is saved in your Order History. When you login to workshelter.co, navigate to “My Account” where you can view previously ordered items and easily reorder them.
I’m unable to place my order through the website. May I order via email or phone?
Reach out to us at [email protected] if you’re having any trouble with the website and we’ll do what we can to help finalize your order.
SHIPPING :
How to track your order.
Can you rush orders?
Usually rush orders apply, reach out to [email protected] or contact your account manager for more information.
When will I receive tracking information?
Approximately 24 hours after your order has shipped, a shipping notification and tracking number will be sent to the email associated with your account. If you have not received a shipping confirmation, please reach out to us at [email protected].
Can we include our company FEDEX/UPS shipping number?
We can use your company’s FEDEX/UPS account, though sometimes it is more straightforward for us to ship with the W+S courier in India and send you an invoice later with the cost of the shipment.
How much does shipping cost?
Please reach out to [email protected] for a shipping quote, however if you do not have time to do so please estimate an additional 10% of the order total for shipping.
Where do we ship?
We can ship internationally, however we only manage customs for the US. If shipping to other countries, you will be responsible for managing customs.
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